Legal Policies and Your Account
Submit a deletion request through Settings > Legal Requests. We confirm receipt and process it within 14 days. Your transaction history is retained for 7 years for legal compliance, but personal identifiers are removed. You'll receive written confirmation when the process completes.
No. Payment tokens are encrypted and held in separate secure vaults. Your actual card or bank details never sit on our public infrastructure. We store transaction records (amount, date, reference ID) for 7 years only, which is separate from your personal payment method.
Yes. If you see an incorrect charge or unauthorized transaction, contact support with your transaction ID within 30 days. We investigate within 5 business days and reverse the charge if verified as fraudulent. Legitimate withdrawals you requested cannot be reversed once processed.
Some game types and account features are available where local law permits in your region. We check this during signup using your address. If your area has restrictions, we'll show you what's available before you open an account. You can contact support to clarify your region's specific policy.
Personal data is archived once your account closes; transaction records stay 7 years for legal compliance. You can request permanent deletion of personal identifiers — we process that in 14 days and remove your name, email and phone from active records while keeping transaction IDs for audit purposes.
Change your password immediately and contact support via live chat or email. We'll review login history, freeze your account if needed, and reverse any unauthorized bets or withdrawals within 48 hours. Always enable two-factor verification in Settings > Security to prevent future access.
No. We do not sell or share your personal data, payment details, or game history with third parties without your written consent. We only share data with payment processors (DANA, OVO, GoPay, QRIS operators) and our own compliance team. You can request a full data-sharing audit at any time.
